Terms of service

Last updated: 29th January, 2025

Goods and/or Services

These Terms and conditions of use ("terms") govern any access and/or use of the TERRA website ("website") made available ecolink technologies Pty Ltd Registration number 2024/330319/07, together with its affiliates, successors-in-title and assigns ("ecolink technologies"). Ecolink Technologies, the Terra website, is an online store in the organic and natural product and service industry.

Agreement of Sale

An agreement of sale between Ecolink Technologies, and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Ecolink Technologies.

The products sold by Ecolink Technologies, and its suppliers are not for resale.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within 1-3 working days. All orders are dispatched via a courier service and according to the chosen logistic partners and delivery policies. A delivery being delayed is not grounds for return or refund.

You accept that for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

You are welcome to return any goods purchased within 3 days of receiving the item. Returns will only be accepted if the item(s) is still in their original unopened packaging. If you are returning the item because it is not suitable we will refund you, less the courier fee once we have verified that the item has been returned and that the item is still in a saleable condition. To log a return connect with us on live chat on our site or email us at ecolinktechsa@gmail.com and a customer support team member will assist with logging your return.

Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.

The provision of goods and services by Ecolink Technologies is subject to stock availability and delivery policy. In cases of unavailability, and the order has been paid for, Ecolink Technologies will contact you with options.

An order can be canceled if payment has not been made yet for the order by the customer.

If you receive the wrong product, damaged or broken, please contact Ecolink Technologies at grounded@my-terra.co.za with a short description and digital images of the damages. Ecolink Technologies will check the order management to see whether a miss pick has occurred. If there was a miss pick the Ecolink Technologies will arrange to swap the 'wrong' product for the one actually ordered on your account. Arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product will be completed.

Free Delivery

Free delivery can be obtained for all orders if your order is over R1000.00.

Customer Privacy Policy

Ecolink Technologies shall take all reasonable steps to protect the personal information of users. Our full privacy policy can be found here

Payment Options Accepted

Payment may be made via Visa, MasterCard and American Express credit cards or by bank transfer or cash deposit into the Ecolink Technologies bank account, the details of which will be provided during the checkout process.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Ecolink Technologies via Virtual Card Services who use the strictest forms of encryption.

Merchant location and Transaction Currency

The country of the merchant outlet, when payment options are shown to the cardholder, is South Africa, and the transaction currency used is the South African Rand (ZAR).

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error Ecolink Technologies accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of the products may cause. While we have taken every reasonable measure to ensure that the products promoted and offered on this website are of the highest quality and safety, recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Wild-Harvested Products
Some of the products we stock are wild-harvested, meaning they are collected directly from their natural habitat rather than being farmed. Our vendors follow sustainable wild-harvesting practices to protect ecosystems and ensure the availability of these resources for the future. Wild-harvested products may vary slightly in color, texture, or aroma due to seasonal and environmental factors. These differences are natural and do not affect product quality. Please consult a healthcare professional before using wild-harvested products, especially if you have allergies, medical conditions, or are pregnant or nursing. By purchasing these products, you agree to use them responsibly. Information provided is based on traditional uses and does not constitute medical advice.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Terms and Conditions Variation

Ecolink Technologies may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Ecolink Technologies (Pty) LTD based in Cape Town, South Africa.

Ecolink Technologies contact details

Telephone: +27 66 295 1573
Email us: grounded@my-terra.co.za